Privacy Policy

Last updated: 10/29/2026

1. Information We Collect

We collect information that you provide directly to us, including:

  • Personal identification information (name, email address, phone number)
  • Booking and reservation details
  • Diving certification information
  • Emergency contact information
  • Medical information relevant to diving activities
  • Waiver and liability release forms

2. How We Use Your Information

We use the information we collect to:

  • Process and manage your bookings and reservations
  • Communicate with you about your diving activities
  • Ensure safety compliance and maintain diving logs
  • Send booking confirmations and reminders via email and SMS
  • Maintain records required by maritime and diving regulations
  • Improve our services and customer experience

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With emergency services in case of diving incidents
  • With regulatory authorities as required by maritime law
  • With service providers who assist in our operations (email, SMS services)
  • When required by law or to protect our legal rights

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. All sensitive data is encrypted in transit and at rest.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations (including maritime safety records), and resolve disputes.

6. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete data
  • Request deletion of your data (subject to legal retention requirements)
  • Opt-out of marketing communications
  • Lodge a complaint with relevant data protection authorities

7. Cookies and Tracking

Our application uses essential cookies to maintain your session and ensure proper functionality. We do not use tracking cookies for advertising purposes.

8. Third-Party Services

We use the following third-party services to operate our platform:

  • Google OAuth for authentication
  • Twilio for SMS notifications
  • SendGrid for email communications
  • Rezdy for booking management

These services have their own privacy policies governing their use of your information.

9. Children's Privacy

Our services are intended for individuals who meet minimum age requirements for diving activities. Minors must have parental or guardian consent to participate and use our services.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us:

Sunreef Mooloolaba

Email: info@sunreef.com.au

Phone: (07) 5444 5656

Address: The Wharf, Mooloolaba QLD 4557